Terms of Use

Last updated on 16 March 2022.

These Terms of Use (“Terms”) govern your use of the Monoprix.com.kw website (the “Site”) and your relationship with The Market Hall W.L.L. (referred to as “Monoprix”, “we” or “us”). The Site is provided to you free of charge for personal use. It is your responsibility to read these Terms and your use of the Site confirms your acceptance of these Terms. Monoprix reserves the right to change these Terms at any time, which shall take effect when posted on the Site. You are advised not to use the Site if you do not agree to or cannot comply with these Terms or any modification of these Terms.

Product Availability, Prices and Promotion

Monoprix may use the Site to advertise, display and promote various products on offer in the Monoprix Supermarket in the State of Kuwait (the “Stores”). Any product and/or promotional information that is provided on the Site is subject to change without notice. Products are subject to availability and may differ between Stores. Prices displayed on the Site may be subject to change without notice and the in-store pricing for the products may differ from the prices stated on the Site. Monoprix shall not be liable in any manner whatsoever for failure to supply the products in-store at the price displayed on the Site. Monoprix endeavors to ensure that promotional offers are available in-store, however promotions displayed on the Site are subject to availability during the promotional period only and whilst stocks last. Under no circumstances shall Monoprix be liable to honor a promotional offer after the promotional period has expired, whether or not the product was in-stock during the promotional period. We may in our sole discretion, place restrictions on the bulk buying of products (including promotional offers) or limit the quantity which may be purchased per person in-store.

Exchange and Refund Policy

The exchange or refund of products purchased at the Stores is governed by the Monoprix Exchange and Refund Policy. Applicable product warranties shall be detailed in the Monoprix Exchange and Refund Policy. You are advised to read the Monoprix Exchange and Refund Policy before making a purchase in Store as certain exclusions may apply.

Nutritional Information

Monoprix may provide nutritional information on the Site for the general information of the public. Such information may contain information provided by third parties and although, we believe this information to be accurate as of the time of publication, we accept no responsibility for the express or implied accuracy or completeness of such information. Product descriptions included on the Site may be based on the technical literature of the manufacturer/agent. Additionally product information (including the ingredient list, nutritional guidelines, and dietary or allergy warnings) may be subject to change. We recommend that you do not rely solely on the product information on the Site and that you always check the product label. We do not warrant that the product information contained on the Site is accurate, complete or up-to-date, and shall not be responsible for any reliance on the product information whatsoever.

Site Availability and Suitability

Monoprix aims to offer the best service to our customers however we make no promise that the Site will meet your requirements and cannot guarantee that the Site will be free of faults. If a fault occurs you should report it to Monoprix using the contact information below. We will attempt to correct reported faults as soon as reasonably possible. Access to the Site may be occasionally restricted to allow for repair, maintenance or updates.

Monoprix make no warranty as to the accuracy, reliability and/or completeness of any information, software, text, graphic, link or communication provided on the Site. Product images are provided for illustrative purposes only and may vary from the actual product. We shall display images on the Site as accurately as possible however the accuracy of images shall be dependent on your device and we cannot guarantee the accurate display of images. Therefore, Monoprix assume no liability whatsoever for any financial or other damage which may be suffered by you relating to any delay, failure, interruption or corruption of data or other information in the Site.

Use of the Site outside the State of Kuwait

Monoprix makes no promise that materials on the Site are appropriate or available outside of the State of Kuwait. Those who access the Site outside of the State of Kuwait are responsible for compliance with local laws where applicable. Use of the Site is intended solely for use in the State of Kuwait only and Monoprix do not accept any claims of any nature arising out of the use of the Site outside of the State of Kuwait

Limitation of Liability

Monoprix or any of its affiliates, employees, agents or suppliers shall not be liable to you for any indirect, special, incidental or consequential loss or damage of any kind in any way connected with the use of the Site including any claims for loss of profit, accuracy of results, loss of data, work stoppage or device failure.

Third Party Links and Advertising

To provide the most convenient experience for you, the Site may include links to other websites or materials which are not under the control of Monoprix. When any of these links are activated, you will leave the Site and Monoprix shall not accept any liability for any materials or services accessed by third party links. Links to third party websites or services does not represent an endorsement or acceptance by Monoprix of the third party website or link. The Site may contain third party advertising and sponsorship. Third parties shall be solely responsible for ensuring that such materials comply with applicable law and Monoprix shall not be responsible for any error or inaccuracy in the advertising and sponsorship materials provided by third parties.

Community Message Boards

The Site may include community sites which allow you to interact with other users of the Site via message boards and other user forums (“Community Sites”). We advise that you do not post or reveal your personal details on the Community Sites. Monoprix does not control or moderate the content posted by users of the Site, however Monoprix reserves the right to refuse to post any material and/or remove material posted on the Community Sites. In our sole discretion, we may review and/or edit the content of the Community Sites and in the event that there are concerns relating to content posted by you on Community Sites, we may contact you in relation thereto. You understand that by using the Site and the Community Sites, you may encounter content that you may deem to be offensive or objectionable. Use of the Site and the Community Sites is at your sole risk and to the fullest extent under law; we shall have no liability to you for any content which may be deemed to be offensive or objectionable by you.

Social Media Policy

The Site may include links to social media accounts operated by Monoprix (“Monoprix Social Media”). We advise that you comply with any applicable terms and conditions affecting the use of the relevant social media platform. Use of social media platforms is subject to terms imposed by third parties and Monoprix shall not accept any liability for any violation by you of applicable terms imposed by social media platforms. You are advised to refrain from posting any content on Monoprix Social Media which may be deemed to be illegal, offensive or objectionable. Monoprix does not control or moderate the content posted by third parties on Monoprix Social Media however we may review and/or edit the content posted on Monoprix Social Media. In the event that there are concerns relating to content posted by you on Monoprix Social Media, we may contact you in relation thereto and we reserve, to the extent permitted by the social media platform, the right to restrict access to Monoprix Social Media. You understand that by using the Monoprix Social Media, you may encounter content that you may deem to be offensive or objectionable. Use of Monoprix Social Media is at your sole risk and to the fullest extent under law; we shall have no liability to you for any content which may be deemed to be offensive or objectionable by you.

The Site may use social network plug-ins for social network websites including but not limited to Facebook, Twitter or Instagram (“Social Networks”). Social network plug-ins may allow Social Networks to link your visit to the Site to your Social Network account even if you have not directly interacted with the plug-ins. If you interact with a social network plug-in, the corresponding information may be transmitted to the Social Network, posted on your account and/or saved on the Social Network system. Monoprix does not manage any data which may be collected by social network plug-ins and you are advised to review the applicable terms and conditions imposed by the Social Network. If you do not want the Social Network to link the information collected through the Site to your Social Network account, you are advised to log out of the Social Network account before accessing the Site.

Intellectual Property Rights

The Site is operated by The Market Hall W.L.L., a company registered in the State of Qatar under commercial registration number 90558. The content of the Site is protected by copyright, trademarks, database and other intellectual property rights. We grant permission for you to display the content of the Site on a device or print a copy of such content strictly for personal use and subject to the display of copyright and proprietary notices. You may not reproduce, modify, copy or distribute or use for any commercial purpose whatsoever the content on the Site without the permission of Monoprix. Under no circumstances shall a license be granted or implied under these Terms to use any trademark of Monoprix or its affiliated companies in any respect whatsoever.

Site Security

You are prohibited from violating the security of the Site. You agree not to use any device, software or routine to interfere, or attempt to interfere, with the proper working of the Site, including any activities which may be performed through such platforms. You further agree not to access data not intended for you, attempt to probe or test the system or network, or to breach security authentication measures. Monoprix may investigate violations of the security of the Site and reserve the right to initiate proceedings for such violations. Violations of the system or network security may result in civil or criminal liability.

Entire Agreement

Except as may be otherwise stated, these Terms represent the entire agreement between Monoprix and you in respect of the use of the Site, and shall supersede all prior or contemporaneous communications or proposals, whether electronic, oral or written in respect of the Site. Any failure on the part of Monoprix to act upon any violation of these Terms by you does not constitute a waiver if any future enforcement of these Terms against any future or similar violation of these Terms.

Governing Law and Jurisdiction

These Terms shall be construed in accordance with the laws of the State of Kuwait and the Courts of the State of Kuwait shall have exclusive jurisdiction in any proceedings arising out of or in connection with these Terms or the services under the Site.

Contact Details

Please contact us through the “Contact Us” page on www.monoprix.com.kw.

Ali Bin Ali International for General Trading, Assima Mall, Basement 1, Mirqab, Block 3, Mubarak Al Kabeer St., Kuwait City.